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Data and Analytics Platform Support Administrator
Tucson, AZ
Full time
Hybrid
$69,100-93,000
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Job Description
Data and Analytics Platform Support Administrator
$69,100-$93,000 (Exempt)
Tucson, AZ Hybrid
ABOUT CRITICAL PATH INSTITUTE (C-PATH)
Critical Path Institute (C-Path) is a nonprofit engaged in the creation of partnerships and innovative processes that improve human health by reducing the time, cost, and risk in developing and approving new therapies. For twenty years, we have partnered with industry and academic experts to advance technologies across the spectrum of medical product development from research to regulatory approval. As a leading nonprofit organization dedicated to fostering collaboration and promoting data sharing in the precompetitive space, C-Path has been at the forefront of numerous advances designed to get new treatments to patients quicker. Our continuing success is made possible by a combination of public and private support from those who share our vision to accelerate a path to a healthier world.
BENEFITS OVERVIEW
Exceptional medical, dental & vision insurance, HSA, FSA, 5% 403(b) company match with an additional 3% company contribution, company-paid benefits (Basic Life/AD&D, STD, LTD), generous PTO, 16 days of paid holiday time, and so much more!
POSITION OVERVIEW
The Data and Analytics Platform Support Administrator manages the operations and user support for web-based data and analytics platform. This position works across teams to support data access, ensure system integrity, and maintains secure analytics environments. This position serves as the primary contact for managing and tracking data and platform access and use, virtual workspace set up, and platform housekeeping while also responding to user inquiries, supporting data use agreements (DUAs) across multiple stakeholders, and helping to gather platform metrics and requirements.
CORE DUTIES/RESPONSIBILITIES
Platform Maintenance
Review and process account requests
Maintain internal system communication tools and notifications
Deactivate or archive outdated user accounts as needed
Private Analytic Workspaces
Set up and maintain individual virtual analysis workspaces
Manage user access permissions
Submit and monitor tickets for virtual machine (VM) provisioning
Perform routine workspace housekeeping:
Monitor usage
Hibernate or delete inactive workspaces
Enforce data usage restrictions and manage DUA terms
Oversee website whitelist access
Data Access Requests
Review and manage incoming data access requests
Analyze and verify Data Contributor Agreements (DCAs) for appropriate routing and approvals
Generate and distribute DUAs for approved requests
File executed agreements in designated repositories
Enter tickets for application deployments
User Support
Respond to email-based support requests
Coordinate with subject matter experts (SMEs) for technical or data-specific queries
Meet with users to resolve platform-related issues
Other
Business intelligence: perform platform analytics and generate reports
Develop and manage data dashboards
Platform onboarding for internal and external users
Other duties as assigned
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Exceptional organizational skills
Strong analytical and judgment capabilities
Proficient in interpreting legal and data agreements
Ability to manage multiple tasks simultaneously
Fluency in digital tools, systems, and applications
Excellent verbal and written communication skills
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
Skilled in communication software such as Zoom and Microsoft Teams
Strong time management and independent problem-solving
Collaborative, team-oriented mindset
REQUIRED EDUCATION & EXPERIENCE
Bachelor's degree in a relevant field such as Information Systems, Health Informatics, Data Science, or Business Administration
Alternatively, a technical diploma with 3+ years of relevant experience in data support or platform administration
2-5 years technical support experience in data or analytics platforms
2-5 years familiarity with project management tools and methodologies
2-5 years Business intelligence tools (e.g., Power BI)
Understanding of clinical trial or patient data curation practices, preferred
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time
Reasonable Accommodation:
C-Path complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact C-Path HR department.
Critical Path Institute is an equal opportunity employer.
Apply Now! We can't wait to meet you!
https://www.applicantpro.com/openings/cpath/jobs/4013119-195653
$69,100-$93,000 (Exempt)
Tucson, AZ Hybrid
ABOUT CRITICAL PATH INSTITUTE (C-PATH)
Critical Path Institute (C-Path) is a nonprofit engaged in the creation of partnerships and innovative processes that improve human health by reducing the time, cost, and risk in developing and approving new therapies. For twenty years, we have partnered with industry and academic experts to advance technologies across the spectrum of medical product development from research to regulatory approval. As a leading nonprofit organization dedicated to fostering collaboration and promoting data sharing in the precompetitive space, C-Path has been at the forefront of numerous advances designed to get new treatments to patients quicker. Our continuing success is made possible by a combination of public and private support from those who share our vision to accelerate a path to a healthier world.
BENEFITS OVERVIEW
Exceptional medical, dental & vision insurance, HSA, FSA, 5% 403(b) company match with an additional 3% company contribution, company-paid benefits (Basic Life/AD&D, STD, LTD), generous PTO, 16 days of paid holiday time, and so much more!
POSITION OVERVIEW
The Data and Analytics Platform Support Administrator manages the operations and user support for web-based data and analytics platform. This position works across teams to support data access, ensure system integrity, and maintains secure analytics environments. This position serves as the primary contact for managing and tracking data and platform access and use, virtual workspace set up, and platform housekeeping while also responding to user inquiries, supporting data use agreements (DUAs) across multiple stakeholders, and helping to gather platform metrics and requirements.
CORE DUTIES/RESPONSIBILITIES
Platform Maintenance
Review and process account requests
Maintain internal system communication tools and notifications
Deactivate or archive outdated user accounts as needed
Private Analytic Workspaces
Set up and maintain individual virtual analysis workspaces
Manage user access permissions
Submit and monitor tickets for virtual machine (VM) provisioning
Perform routine workspace housekeeping:
Monitor usage
Hibernate or delete inactive workspaces
Enforce data usage restrictions and manage DUA terms
Oversee website whitelist access
Data Access Requests
Review and manage incoming data access requests
Analyze and verify Data Contributor Agreements (DCAs) for appropriate routing and approvals
Generate and distribute DUAs for approved requests
File executed agreements in designated repositories
Enter tickets for application deployments
User Support
Respond to email-based support requests
Coordinate with subject matter experts (SMEs) for technical or data-specific queries
Meet with users to resolve platform-related issues
Other
Business intelligence: perform platform analytics and generate reports
Develop and manage data dashboards
Platform onboarding for internal and external users
Other duties as assigned
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Exceptional organizational skills
Strong analytical and judgment capabilities
Proficient in interpreting legal and data agreements
Ability to manage multiple tasks simultaneously
Fluency in digital tools, systems, and applications
Excellent verbal and written communication skills
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
Skilled in communication software such as Zoom and Microsoft Teams
Strong time management and independent problem-solving
Collaborative, team-oriented mindset
REQUIRED EDUCATION & EXPERIENCE
Bachelor's degree in a relevant field such as Information Systems, Health Informatics, Data Science, or Business Administration
Alternatively, a technical diploma with 3+ years of relevant experience in data support or platform administration
2-5 years technical support experience in data or analytics platforms
2-5 years familiarity with project management tools and methodologies
2-5 years Business intelligence tools (e.g., Power BI)
Understanding of clinical trial or patient data curation practices, preferred
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time
Reasonable Accommodation:
C-Path complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact C-Path HR department.
Critical Path Institute is an equal opportunity employer.
Apply Now! We can't wait to meet you!
https://www.applicantpro.com/openings/cpath/jobs/4013119-195653
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Exceptional organizational skills
Strong analytical and judgment capabilities
Proficient in interpreting legal and data agreements
Ability to manage multiple tasks simultaneously
Fluency in digital tools, systems, and applications
Excellent verbal and written communication skills
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
Skilled in communication software such as Zoom and Microsoft Teams
Strong time management and independent problem-solving
Collaborative, team-oriented mindset
REQUIRED EDUCATION & EXPERIENCE
Bachelor's degree in a relevant field such as Information Systems, Health Informatics, Data Science, or Business Administration
Alternatively, a technical diploma with 3+ years of relevant experience in data support or platform administration
2-5 years technical support experience in data or analytics platforms
2-5 years familiarity with project management tools and methodologies
2-5 years Business intelligence tools (e.g., Power BI)
Understanding of clinical trial or patient data curation practices, preferred
Exceptional organizational skills
Strong analytical and judgment capabilities
Proficient in interpreting legal and data agreements
Ability to manage multiple tasks simultaneously
Fluency in digital tools, systems, and applications
Excellent verbal and written communication skills
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
Skilled in communication software such as Zoom and Microsoft Teams
Strong time management and independent problem-solving
Collaborative, team-oriented mindset
REQUIRED EDUCATION & EXPERIENCE
Bachelor's degree in a relevant field such as Information Systems, Health Informatics, Data Science, or Business Administration
Alternatively, a technical diploma with 3+ years of relevant experience in data support or platform administration
2-5 years technical support experience in data or analytics platforms
2-5 years familiarity with project management tools and methodologies
2-5 years Business intelligence tools (e.g., Power BI)
Understanding of clinical trial or patient data curation practices, preferred
Benefits
BENEFITS OVERVIEW
Exceptional medical, dental & vision insurance, HSA, FSA, 5% 403(b) company match with an additional 3% company contribution, company-paid benefits (Basic Life/AD&D, STD, LTD), generous PTO, 16 days of paid holiday time, and so much more!
Exceptional medical, dental & vision insurance, HSA, FSA, 5% 403(b) company match with an additional 3% company contribution, company-paid benefits (Basic Life/AD&D, STD, LTD), generous PTO, 16 days of paid holiday time, and so much more!
About the Company
Critical Path Institute (C-Path) is a nonprofit engaged in the creation of partnerships and innovative processes that improve human health by reducing the time, cost, and risk in developing and approving new therapies. For twenty years, we have partnered with industry and academic experts to advance technologies across the spectrum of medical product development from research to regulatory approval. As a leading nonprofit organization dedicated to fostering collaboration and promoting data sharing in the precompetitive space, C-Path has been at the forefront of numerous advances designed to get new treatments to patients quicker. Our continuing success is made possible by a combination of public and private support from those who share our vision to accelerate a path to a healthier world.