Call Center Agent

  • CoWorx Staffing Services
  • Tucson, AZ 85756, USA
  • 03/26/2019
Full time Call Center

Job Description

Do you have Call Center, Sales, or Customer Service experience? If so, we want to meet you! 

We have immediate openings for Call Center Agents and would love for you to join our team!

This is an INBOUND call center which means NO cold calling…the customer calls you!

Our Call Center Agents make $12.50 - $13.75 an hour plus incentives and are PAID WEEKLY!

 

WHY JOIN OUR TEAM?

We are a highly reputable organization that takes care of its employees by offering a variety of benefits, bonuses and incentives!

Benefits include:

  • Medical, Dental and Vision health benefits
  • 401(K)
  • WEEKLY Pay (payroll options: direct deposit or payroll debit card)
  • 5 paid Holidays
  • Accrued sick pay
  • Referral bonuses
  • Ongoing comprehensive training program
  • Hourly increase differentials for working weekends
  • Discounted cellular service
  • Free satellite tv services after 3 months
  • Plus, as one of our Agents, you’ll enjoy FUN PERKS such as employee appreciation week, holiday and summer BBQ parties, monthly giveaways, and other special programs to reward top performers throughout the year!

 

Responsibilities of our Agents include:

  • Answering inbound calls and online chats to assist existing customers, understanding their current services, trouble shoot any issues they may have, and offer choices and services during each inbound call.
  • Perform data entry and account maintenance.
  • Deliver exceptional customer service to build customer satisfaction and loyalty.
  • Up sell new items and add-ons to customer accounts.
  • Provide effective and timely resolutions for a range of customer inquiries.
  • Utilize all resources and tools to troubleshoot and diagnose customer issues.

Shifts vary. The call center is open 4am-11pm, Monday through Sunday. Work schedules are assigned based on business needs. 

Qualification Requirements:  

  • Must have a positive attitude
  • High School Diploma or GED equivalent
  • Customer service experience required
  • Sales experience preferred
  • Excellent communication skills
  • Proficient on computers and ability to navigate through multiple programs at once

 

If you are interested in joining our team, APPLY TODAY!

Our office is located at 2425 E. Medina Rd, Tucson, AZ 85756

Walk-ins are welcome from 9am-1pm, Monday – Friday.

Or call us at (520) 434-3565 to schedule an interview appointment.

  

WE LOOK FORWARD TO MEETING YOU!